Nambour Plaza Chemmart Pharmacy is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia. This policy statement affirms our commitment to comply with those principles. We respect your privacy and seek to protect it.
This pharmacy is required to advise you of the following matters, which summarise how we handle personal information about you.

If you are a patient: For legal reasons, when you provide us with a prescription from your doctor or when you ask us to provide you with particular medicines, we need to collect personal information about you for the purpose of dispensing your prescription or providing you with the medicines. We are required by law to disclose this information to government regulatory bodies (eg under the Pharmaceutical Benefits Scheme). We will retain this information for the purposes of managing our relationship with you in the future (which may include providing you with information about managing your health condition, if you consent). Sometimes we may use information collected from our dispensary for our own market research purposes (eg to assess how many people with a particular postcode have been prescribed a particular product). We may engage external consultants (including Chemmart Pty Ltd and its related entities) to undertake this market research. If we do so, your privacy is respected, and the results of the research will not identify you.

If you are a customer: When you purchase products from this pharmacy, you may provide us with personal information. For example, we collect personal information about you if you leave a roll of film for processing or if you make a lay-by purchase, or if you order products by telephone. Generally, we do not disclose this personal information for any purpose other than providing you with the products or services you have requested. Sometimes we retain this information to help us manage our relationship with you in the future. We may handle personal information differently when collected with your purchase of cosmetics or fragrances, or when you become a member of our loyalty club or one of our other specialty groups (eg diabetes or asthma).
In those circumstances, unless you tell us otherwise, we may collect your contact details so that we can provide you with special offers and promotional material as listed on your application form.
You can let us know at any time if you no longer wish to receive promotional material through any loyalty program or promotion operated through this pharmacy.
Sometimes we may use information collected in this way for our own market research purposes, and we may engage external consultants (including Chemmart Pty Ltd and its related entities) to undertake this market research. If we do so, your privacy will be respected, and the results of the research will not identify you.

If you are a business contact: If this pharmacy has business dealings with you or your company, we may keep business contact information about you. We use this information for normal business purposes (ie related to our business dealings with you or your company).
Changes to our Privacy Policy: Should any significant change occur to this privacy policy that affects the storing or distribution of personal information, a notice outlining the amendment will appear in the pharmacy for a period of sixty days from the date the change.
If you would like to know more about how we handle personal information (including what personal information we collect, and more on how we disclose it), or if you would like to discuss personal information this pharmacy may hold about you, please request a copy of our Privacy Policy.

Privacy on the Internet/Website: We take care to ensure that the personal information given to us on our website is protected. Our website has an electronic security system, including firewalls and data encryption.

Complaints: Individuals who believe that we have breached their privacy rights in any way or wish to discuss any issues about our privacy policy should contact Nambour Plaza Chemmart Pharmacy – See ‘Contact Us’ above.

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