This document explains:

· Terms of Sale
· Conditions Of Hire

· Delivery Policy

· Hire-to-Buy Policy

· Credit Policy

See also our Disclaimer.

Click on “Disclaimer” at the bottom of each page.

Terms of Sale

General

· It is a total requirement that you provide your name, address, phone number, e-mail address and purchase method details to complete a sale.

· Your name, physical address and e-mail address may be made available to all parties to the sale as required to complete the sale.

· Your Credit Card number will be transmitted directly to the banking network for authorisation and completion of the sale.

· Card fraud is a federal offence punishable by heavy fines and jail time.

· Complete security of your credit card details is assured and a secure server is used for this purpose.

Order Acceptance

· Your placing of an order does not automatically provide acceptance of that order.

· All products remain the property of the owner of this site until fully paid for and received by the purchaser.

Account Obligations

· You are required to provide correct and in-date credit card information to allow us to process your purchase.

· If you are not paying by credit card, please respond to our auto-reply e-mail requesting further detail.

Process & Payment

· This order will be processed, goods selected, wrapped securely and sent within 24 hours of receipt (normal working hours, Monday to Friday).

· We accept MasterCard, Visa, BankCard, American Express & Diners

· Your credit card details will be processed by our Cash Controller (see “Our Team”) prior to goods being sent.

· If you ticked “Request alternate method of payment” we will contact you by e-mail to determine a method of payment prior to goods being sent.

· We will accept money orders, personal cheques, bank cheques, business cheques, cash over-the-counter.

· Personal and business cheques must be cleared before processing goods, and an appropriate time delay is expected.

· All payments are stated in $AUSTRALIAN and payment should be made in this form.

Confirmation

· Following your sending us an order, an automatic order confirmation e-mail will be sent to you with your details attached.

Delivery Policy – Sale

· We can deliver anywhere.

· Deliveries to the Sunshine Coast region will normally be done by our own delivery vehicles and employed drivers.

· Australia Post, commercial couriers or freight companies are also used.

· We reserve the right to determine the most cost efficient delivery method for your delivery.

Delivery Costs - Sale

· Sunshine Coast and south east Queensland area: FREE

· Australia: Orders over $150 FREE

· Australia: Australia Post AT COST

· Conditions: Large volume or heavy items may require alternate delivery methods. AT COST.

· Overseas: Please ask for a quote

· Quotes given: We are happy to provide a quote on delivery costs.

· You may collect your order over the counter: FREE

See below for hire costs

Please contact us at any time for assistance at info@homehealthcare.com.au

Press “BACK” on your tool bar, or a button on the left at any time to re-enter our website

Nambour Plaza Chemmart Pharmacy
Home Health Care Sunshine Coast

P.O. Box 790 Nambour 4560

Nambour Plaza Shopping Centre

Ann St. Nambour Queensland Australia

Ph. 61-7-5476 0988

info@homehealthcare.com.au

Copyright © 2007 Ian Bennett

Limit of Liability

· No liability or responsibility is taken or inferred by the owner for incorrect selection, incorrect use or misuse of goods purchased.

· Necessary instruction in the use of goods are printed on the goods or will be provided where requested, but it is the responsibility of the purchaser to ensure the suitability of the goods for the purpose intended.

Conditions of Hire (Rental)

· All goods on hire remain the total property of Home Health Care Sunshine Coast (the owner).

· All hire is to be paid in advance and kept in advance until hired goods are returned to the owner.

· Hired goods not returned by the expiry date of the hire agreement will be subject to further hire charges until returned to the owner.

· Re-hire of goods should be negotiated prior to the expiry of the hire agreement.

· All hire goods are subject to a quality clean, check and label procedure before hire, providing you with a quality ready-to-use product.

· All goods on hire remain the total responsibility of the person named on the contract of hire until returned to the owner.

· All goods on hire are to be returned in a clean and workable condition (fair wear and tear accepted). Damage to hire goods or goods in a state requiring more than normal cleaning will have an extra charge applied to the account.

· Delivery and pickup can be arranged subject to any delivery charges and availability of transport.

· Delivery and pickup by our business vehicles is free to anywhere on the Sunshine Coast, given sufficient notice.

· Notice of “end-of-use” must be given to allow collection of goods. Charges will continue until goods are returned to the owner.

· Every effort will be made to provide the goods required within the time available. Forward booking will provide a greater chance of correct goods. A time delay or substitution of goods may be necessary at times.

· Acceptance of an order for goods by the owner binds the hirer to these Conditions of Hire.

· Complete name, address and delivery instructions are required along with your payment.

· Charges are quoted in week and month periods. No credit will be given for return of equipment before the due date (without prior approval from the owner)

Please contact us at any time for assistance at info@homehealthcare.com.au

Press “BACK” on your tool bar, or a button on the left at any time to re-enter our website

Delivery Policy – Hire

· We can deliver anywhere.

· We are pleased to provide holiday hire.

· We can provide support equipment for care facilities.

· Please note that delivery of heavy rehabilitation equipment over larger distances can be expensive.

· Deliveries to the Sunshine Coast region will normally be done by our own delivery vehicles and employed drivers.

· Australia Post, commercial couriers or freight companies are also used.

· We reserve the right to determine the most cost efficient delivery method for your delivery.

Delivery Costs - Hire

· Sunshine Coast area only: FREE

· Other areas: AT COST

· Overseas: NOT AVAILABLE

· Conditions: We can arrange for hire equipment to be delivered outside the Sunshine Coast area.
Please contact us for detail.

· Quotes given: We are happy to quote on delivery charges.

Please contact us at any time for assistance at info@homehealthcare.com.au

Press “BACK” on your tool bar, or a button on the left at any time to re-enter our website

Hire to Buy Policy

· Purchase of hired goods may be negotiated at any time.

· An agreed price is to be negotiated based on the current value of the goods as they are at the time of negotiations.

· The first hire payment only may be deducted from any agreed price for the purchase of the goods.

· A new item may be substituted for the hired goods at any time, subject only to the hired goods being returned in a similar condition to when they were hired.

· This effectively provides a “try before you buy” at no extra cost to the purchaser.

Limit of Liability

· No liability or responsibility is taken or inferred by the owner for incorrect selection, incorrect use or misuse of hired goods by the hirer.

· Necessary instruction in the use of goods on hire will be provided where requested, but it is the responsibility of the hirer to ensure the suitability of the goods for the purpose intended.

See also “Disclaimer” published at the bottom of each page.

Please contact us at any time for assistance at info@homehealthcare.com.au

Press “BACK” on your tool bar, or a button on the left at any time to re-enter our website

Nambour Plaza Chemmart Pharmacy

Home Health Care Sunshine Coast

P.O. Box 790 Nambour 4560

Nambour Plaza Shopping Centre

Ann St. Nambour Queensland Australia

Ph. 61-7-5476 0988

info@homehealthcare.com.au

Copyright © 2007 Ian Bennett

Credit (refund) Policy

It is expected that the purchaser will have done sufficient research into the ordering to goods as to fully understand what goods are being supplied.

Goods will be refunded to your credit card account under the following conditions.

· The goods were supplied on recommendation by an employee of the owner and were totally unsuitable for the purpose for which they were recommended.

· Goods were received in a damaged condition.

· Goods for credit were prior approved for return by forwarding an e-mail credit request to the owner at info@homehealthcare.com.au and then by receipt of an e-mail authority.

· Goods being returned will be well packaged to protect them from damage.

· No claim will be accepted if goods are returned damaged (unless by prior approval).

· Within Australia goods may be returned by post using
“Reply paid 790 Nambour Qld. 4560”

· Credit will be applied to your account within 24 hours of receipt and inspection.

· Replacement goods will be forwarded if requested.

· No credit will be given for return of equipment before the due date (without prior approval from the owner)

Please contact us at any time for assistance at info@homehealthcare.com.au

Press “BACK” on your tool bar, or a button on the left at any time to re-enter our website

Nambour Plaza Chemmart Pharmacy

Home Health Care Sunshine Coast

P.O. Box 790 Nambour 4560

Nambour Plaza Shopping Centre

Ann St. Nambour Queensland Australia

Ph. 61-7-5476 0988

info@homehealthcare.com.au

Copyright © 2007 Ian Bennett